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Filing an Insurance Claim
It is important taking into account that you are in a foreign Country and the laws and traffic regulations are different from those in the United States of America or Canada. If you are involed in an accident or if your vehicle is stolen you must call your Mexico Auto Insurance provider toll free in Mexico at the numbers below. All of the Mexican Insurance underwritters below offer toll free service 24 hours a day 365 days per year, also billingual represenatives are available for assistance. Remember that All Claims must be reported before leaving Mexico. Failure to report your Mexico auto Insurance claim may result in you claim getting denied. Make sure you check you policy to see who you Mexico Insurance Underwritter is. These numbers below are toll free below and can be called for accident, theft or legal aid in Mexico.
ACE Seguros toll free within Mexico 01.800.ACE.TOUR (01.800.223.8687) or direct 01.55.5480.0919
Genworth Seguros toll free within Mexico 01.800.019.6000 or direct 01.477.710.4781
All of the Mexico Insurance Underwritters above will need the following information:
- Policy Number
- Name of the Insured and/or the driver
- Vehicle identification: year, make, model, type, color and license plate, VIN number
- Place or address where the accident occurred.
Important Tips
- Do not leave the vehicle unattended since the insurance policy does not cover partial theft or parts.
- If the vehicle is moved from the scene of the accident, you must inform the insurance
company of the new location. - When the adjuster arrives, you will be asked to give the following documents:
a) Insurance Policy
b) A valid driver's license. - You will be asked to complete an accident report. Please do so since failure to do that may result in rejection of the claim.
- Do not make personal agreements and do not sign any documents without the presence of a Representative of the Company.
- Do not give any document to anyone without consulting with our representative, if you have no other choice, keep copies of the documents.
- Do not offer or give any money to anyone claiming to be in a position to help you
- We suggest not to use any mobile phone bought in The United States of America or
Canada to report a claim or request Assistance. - The Adjuster's job is to help you in case of accident, your cooperation is important.
Procedures When you Return Home form Mexico
When you return to your home country you should also contact your U.S. or Canadian Inurance providers and inform them that your car was stolen or damaged in Mexico. To check on the status of you Mexico Auto Insurance claim once you are back at home contact your Mexico Auto insurance company below:
- The toll-free number for ACE Seguros is 1.866.223.8023
- The toll-free number for Genworth Seguros is 1.800.284.9783
ALL CLAIMS MUST BE REPORTED PRIOR TO LEAVING MEXICO
Failure to report a claim before leaving Mexico, may result in your claim being denied. To Report a Claim Contact your Mexico Insurance Provider at the Numbers Provided Above
INSURANCE IS VALID ONLY IN THE REPUBLIC OF MEXICO
