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Mexico Auto Insurance Accident Procedures

What to Do After an Accident in Mexico

In the event of an accident should occur the first thing to remember is Remain Calm you bought your Mexico Auto Insurance. Do not move your car, or leave the scene unless authorities instruct you to do so. Dial the Baja California (Norte) Emergency Response Hotline at 066. This is the Mexican equivalent to 911. Make sure they send out an accident investigator to take an accident report. Your Mexico Auto Insurance policies requires that an accident report be taken in order to file a claim. Call Your Mexico Auto Insurance provider as soon as the accident occurs. At the Numbers Below:

 

All of the Mexico Auto Insurance Underwritters will ask you to provide the folowing:

• Mexico Auto Insurance Policy number
• Name of the insured and the drive
• Vehicle Identification: year, make, model, type, color and license plate
• Place and address where the accident occurred
• Do not leave the vehicle unattended since the insurance policy does not cover partial theft of parts.
• If the vehicle is moved from the scene of the accident, you must inform the insurance company of the new location.

Important - Do not leave the vehicle unattended since the insurance policy does not cover partial theft of parts, unless you purchased optional coverage. If the vehicle is moved from the scene of the accident, you must inform the Mexico Auto Insurance company of the new location.

When the adjuster arrives, you will be asked for the following documents:

• Mexico Auto Insurance policy
• A valid driver's license
• Vehicle Permit (If Applicable)

You will be asked to complete an accident report. Please do so since failure to do that may result in rejection of the claim. You have the right to ask for an attorney while at the police station. If you feel you may need an attorney, discuss this with the Genworth or ACE representative.

Once you are Back Home

Upon your return to the US and after the claim has been reported to the company in Mexico, you can get the status of your claim by contacting your Mexico Auto Insurance Company at the numbers below:

• The toll-free number for Genworth Seguros is 1.800.284.9783
• The toll-free number for ACE Seguros is 1.866.223.8023

ALL CLAIMS MUST BE REPORTED PRIOR TO LEAVING MEXICO
Failure to report a claim before leaving Mexico, may result in your claim being denied. To Report a Claim Contact your Mexico Insurance Provider at the Numbers Provided Above
INSURANCE IS VALID ONLY IN THE REPUBLIC OF MEXICO

Disclaimer - The following information is provided as a general and informative summary of benefits, and should not be considered legal advice or your sole source of infromation. Mexbound.com assumes no liability for any reliance on information provided. Laws and policies change. For full legal description of benefits and exclusions consult the terms and conditions of the contract. No attorney or client relationship is intended or created by this information.

Source: Genworth and ACE Seguros Claims Procedures IIG

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